Background
ProEdge is PwC’s first enterprise level commercial L&D platform focused on workforce transformation. In the early stages the focus was on development and shipping fast to support a growing list of clients.
When I joined the team, there were many gaps between the existing experience and the product vision of a helpful guide, relatable brand identity and user expectations of core functionality.
Managed content areas, curated through a separate admin layer based on one’s role, provided little context for the learner and remained fairly static. Users could bookmark content they were interested in, but finding relevant content beyond what was assigned was a challenge.
Role
My initial job was to help stand up the product redesign in alignment with the vision and deliver the first design handoff within a couple sprints to ensure production stayed on track.
As our team grew, I led the learner experience strategy and design for ProEdge Learn, onboarded new designers and collaborated on a design system spanning across the two core ProEdge platforms: Learn and Plan (the admin experience).
Approach
The redesign was a complete overhaul involving new information architecture and features, launched and enhanced in multiple phases. Starting with a skill-based experience that allowed users to explore learning based on their interests and usage history, and following with essential global search functionality, we moved on to providing a more personalized homepage, profile, and assigned learning space to allow quick access to key content and ability to track progress.
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Outcome
Through collaborative teamwork our team was able to move quickly validating and implementing core functionality in an easy to use, accessible, visually elevated interface with a consistent design language, allowing us to focus on providing additional value for our core users with new features and enhancements.
We were able to use the already implemented screens completed in Adobe Xd to develop a design system in Figma and help ensure a smooth transition to the new tool without disrupting production.
My performance on this project led to my promotion to UX Manager (in 2022). Here are a few testimonials:
“Joanna is exceptional and we're fortunate to have her on ProEdge. Like many on the team, she gives 110%, but what stands out with Jo is that she's a fast and strong problem solver, someone who expects a lot from herself, and an unflappable team player.”
– Director, Experience Design, PwC
“I just wanted to take a moment and celebrate someone that has always not only delivered, but has made us all deliver better."
– Director, Experience Design, PwC
"Joanna drove a lot of impactful features for our user-facing Learn. She prototypes fast, works with UXR to gather feedback and iterates well. She also tries to understand tech impact and helps make the right decisions to move forward. She has strong relationships across the team.
Many high used features in ProEdge have been designed by Joanna, driving more engagement and providing a great user experience. She has also coached and managed junior staff. Joanna's impact on LEARN is profound."
– Managing Director, Product & Content, PwC
